# Having Problems Using Zion Builder?

If you are experiencing problems using Zion Builder, please try to follow these steps:

1. Make sure your server’s **PHP version** is above 5.4, the ideal is above 7.0.
2. Make sure you are using the last **versions** of Zion Builder, WordPress & your theme.
3. **Deactivate all your plugins** besides Zion Builder, and gradually activate your plugins one by one, until you find the problematic plugin.
4. If you have a caching plugin, try to deactivate it, or **purge the cache**.
5. **Change your WordPress theme** (temporarily) to a WordPress default theme.
6. Ask in the [Zion Builder community](https://www.facebook.com/groups/zionbuildercommunity).

If you have followed all these steps and you’re still encountering issues, please [contact our support](https://zionbuilder.io/my-account/support-tickets/). Please copy in your ticket the system environment that is generated in Zion Builder Admin > System Info
