# Steps to Take Before Submitting a Ticket for Assistance

### 1. Checking for Errors in the Console

If experiencing issues with the Zion Builder, it is often helpful to check for errors in the browser console. These errors, which may be caused by other plugins, can cause the builder to function improperly. By checking the console for errors, you can often identify and resolve issues more quickly.

### 2. Disabling Plugins and Checking for Server Limitations

Another potential solution is to disable all of your plugins and see if the issue persists. If the problem persists after disabling the plugins, it is possible that there may be server limitations causing the issue. In this case, you should contact your hosting company and request that they remove any relevant limitations. Often, issues related to writing permissions can be resolved in this way.

### 3. Browse our documentation for possible solutions.

### 4. Open Support Ticket
